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Privacy Policy

Privacy Policy for SMS/Text Messaging Communications Valor Equity Claims Solutions, LLC (“VECS”)

Valor Equity Claims Solutions, LLC (“VECS”)

Last Updated: 12-5-2025

1. Information We Collect

When you interact with VECS via SMS/text message, we may collect:

  • Personal Information: Name, phone number, property address, email address, insurance claim information, and any details you text us.
  • Usage Information: Message content, timestamps, delivery/read status, and interaction

2. How We Use Your Information

We use SMS/text information to communicate, schedule inspections, provide updates, send reminders, verify identity, and improve operations. We do not sell or rent personal information.

3. How We Share Information

We only share SMS/text information with:

  • Service Providers (Aircall, HubSpot, cloud storage partners)
  • Legal authorities when required

4. Data Security

We use reasonable safeguards to protect SMS/text information but cannot guarantee absolute security.

5. Data Retention

We retain message data as needed for claim handling, documentation, and compliance.

6. Your Choices

Reply “STOP” to opt out of SMS/text messaging. Essential claim communications may still occur via other channels.

7. Children’s Privacy

We do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this policy periodically.

9. Contact Information

Valor Equity Claims Solutions, LLC

Email: Office@VECSclaims.com

 Phone: 817-565-5122

Address: PO BOX 40210 Fort Worth, TX 76140